Delete your Jowa account

Delete your account in the app

1. Open Jowa and sign in.
2. Tap Menu, then Settings.
3. Tap Delete Account, choose a reason, and confirm.

Your account is closed right away: you are signed out, and your profile, photos, and messages are hidden from everyone.

Ask us online or by email

If you can't sign in or no longer have the app, use the form at the top of this page, or email support@jowaapp.com with the subject "Data Deletion Request". Include the phone number you signed up with, and any email address or Apple ID you used, so we can find your account. You don't need to log in to this website.

We close the account and confirm by email within 3-5 business days. We may ask you to confirm that the account is yours. Never send us a password or a verification code.

What happens next

After your account is closed, we keep its data for a 90-day safety window, in case we need to investigate harmful or unlawful conduct, and then delete it permanently. If you change your mind during those 90 days, email us and we may be able to restore it. After that, it cannot be recovered. You can always create a new account.

If the account is part of an open safety report, a ban, or a flagged message, we keep the data that the review needs for up to 12 months after the latest event before deleting it.

Deleting your account does not cancel a subscription. Cancel it in Google Play (Payments & subscriptions) or in your Apple ID settings.

What we delete

• Your profile: name, phone number, email, birthday, bio, preferences, and every other profile detail
• Your photos and videos, including all resized and processed copies
• Identity verification (selfie check) images
• Your messages, matches, and chats
• Likes, super likes, passes, blocks, and profile views, both sent and received
• Prompt answers, quick notes, and feedback you sent
• The contact list you uploaded, your invites, and your referral codes
• Notification tokens and your sign-in account

What we keep, and why

• Safety reports made by or about you, and records of flagged messages: to protect other members, to handle legal claims, and to answer law-enforcement requests.
• Fraud-prevention records, such as blocked verification attempts.
• A minimal record that the account existed (an internal ID, dates, and any ban status), with no name or phone number: to prove the deletion was done and to keep moderation history accurate.
• If the account was banned or hidden for safety: a one-way, keyed hash of its phone number and sign-in ID, and its sign-in account, so a banned person cannot sign up again. We never keep these for an account that was not moderated.
• Purchase and subscription records, without your name or contact details: for tax and accounting. Google and Apple keep their own purchase records.
• Other members' own data that mentions you, such as your number in someone else's contact list. We remove the link to your account.
• Server logs, error reports, and backups, which expire on their normal schedules.

I-delete ang account sa app

1. Buksan ang Jowa at mag-sign in.
2. I-tap ang Menu, tapos ang Settings.
3. I-tap ang Delete Account, pumili ng dahilan, at kumpirmahin.

Agad na isasara ang account mo: masa-sign out ka, at hindi na makikita ng kahit sino ang profile, mga litrato, at mga mensahe mo.

Humiling online o sa email

Kung hindi ka makapag-sign in o wala na sa iyo ang app, gamitin ang form sa itaas ng pahinang ito, o mag-email sa support@jowaapp.com na may subject na "Data Deletion Request". Isama ang phone number na ginamit mo sa pag-sign up, at anumang email address o Apple ID na ginamit mo, para mahanap namin ang account mo. Hindi mo kailangang mag-log in sa website na ito.

Isasara namin ang account at magkukumpirma kami sa email sa loob ng 3-5 business days. Maaari naming hilingin na patunayan mong iyo ang account. Huwag kailanman magpadala sa amin ng password o verification code.

Ano ang susunod

Pagkasara ng account, itatago namin ang data nito sa loob ng 90 araw bilang safety window, sakaling kailangan naming imbestigahan ang mapanganib o ilegal na gawain, at pagkatapos ay permanente na itong buburahin. Kung magbago ang isip mo sa loob ng 90 araw na iyon, mag-email sa amin at baka maibalik pa namin ito. Pagkatapos noon, hindi na ito mababawi. Puwede ka pa ring gumawa ng bagong account anumang oras.

Kung may bukas na safety report, ban, o na-flag na mensahe ang account, itatago namin ang data na kailangan ng pagsusuri nang hanggang 12 buwan mula sa pinakahuling pangyayari bago ito burahin.

Hindi nakakansela ang subscription kapag dinelete mo ang account. I-cancel ito sa Google Play (Payments & subscriptions) o sa settings ng iyong Apple ID.

Ano ang binubura namin

• Ang profile mo: pangalan, phone number, email, birthday, bio, preferences, at lahat ng iba pang detalye ng profile
• Ang mga litrato at video mo, kasama ang lahat ng resized at processed na kopya
• Mga larawan mula sa identity verification (selfie check)
• Ang mga mensahe, match, at chat mo
• Mga like, super like, pass, block, at profile view, ipinadala man o natanggap
• Mga sagot sa prompt, quick note, at feedback na ipinadala mo
• Ang contact list na in-upload mo, ang mga invite mo, at ang mga referral code mo
• Mga notification token at ang sign-in account mo

Ano ang itinatago namin, at bakit

• Mga safety report na ginawa mo o tungkol sa iyo, at mga record ng na-flag na mensahe: para protektahan ang ibang miyembro, harapin ang mga legal na claim, at sagutin ang mga kahilingan ng mga awtoridad.
• Mga record para maiwasan ang panloloko, gaya ng mga na-block na verification attempt.
• Isang maliit na record na umiral ang account (isang internal ID, mga petsa, at anumang ban status), walang pangalan o phone number: para mapatunayang natapos ang pagbura at manatiling tama ang kasaysayan ng moderation.
• Kung na-ban o na-hide ang account para sa kaligtasan: isang one-way, keyed hash ng phone number at sign-in ID nito, at ang sign-in account nito, para hindi na makapag-sign up ulit ang taong na-ban. Hindi namin ito itinatago para sa account na hindi na-moderate.
• Mga record ng pagbili at subscription, walang pangalan o contact details mo: para sa buwis at accounting. May sariling record ng pagbili ang Google at Apple.
• Sariling data ng ibang miyembro na bumabanggit sa iyo, gaya ng number mo sa contact list ng iba. Tinatanggal namin ang link nito sa account mo.
• Mga server log, error report, at backup, na kusang nag-e-expire ayon sa karaniwang iskedyul.